What To Do In The Event Of A Recall
Household items fail as they get older which results in your initial claim to your warranty company. Occasionally these items may fail again shortly after repair. No one likes a recall. You are inconvenienced by having to make your home available a second time, your contractor loses time, money, gas and your warranty company counts recalls against your contractor. If you have a recall contact your home warranty company. You should not have to pay a second deductible. Your servicing contractor cannot place a recall or new work order for you. Once a previous work order is closed, the contractor will need a new dispatch from your warranty company before additional repairs can be made.
A recall can only be place on the same item that was previously repaired. Placing a recall on items not previously repaired or outside of the recall period, typically 60 days, will result in a new deductible being owed. If you have additional questions or concerns, please contact your home warranty company.
How To Go About Requesting Another Contractor
There may be times due to scheduling time frames or when you prefer a different to work on your home. Above all else, your warranty company wants you to be happy with the level and quality of service provided. You are not stuck with the contractor your warranty assigns to your claim. Your home warranty company has a large network of qualified contractors to choose from. It is usually as simple as calling your home warranty company and asking for a specific company or requesting a different company. If the specific company you are requesting is still a home warranty contractor in good standing, your request should be approved. Be aware that requesting a different contractor may result in a delay in service.